Guide
What the first contractor visit looks like
The first visit is mostly looking and measuring. Knowing the order helps you ask the right questions at each step.
Connects you with an independent restoration contractor.
How a first visit usually runs
The walk-through
The contractor asks where the water came from, when it started and whether it has stopped. They walk each wet room and look for the path water took.
Readings
A moisture meter is pressed against walls, floors and ceilings. A thermal camera may be used to spot cooler damp areas, which are then confirmed with the meter.
The plan
The contractor explains what will be extracted, what equipment will go where and what may be removed. Ask to see the readings that support the plan.
The paperwork
A written scope, a work authorization and, if you ask, photographs and readings to pass to the adjuster.
Setup
Equipment may be set up the same day. Air movers and dehumidifiers run until readings reach the dry standard.
What you can do to prepare
Have the source stopped if you can. Know where the main shut-off and the breaker panel are. Gather your insurance policy number and any photographs you took.
Clear a path to the wet areas. Move small furniture and put valuables somewhere safe. If anyone with health concerns lives in the house, say so.
- Photos and a note of when the water started.
- The insurer's claim number if you have one.
- A list of what got wet.
- Access to the attic, crawl space or panel if the source may be there.
What to ask at the door
- Who are you working for?
Ask for the company's legal name and the person's name. The line connects you with independent businesses.
- What licenses and insurance apply?
The disclaimer on every page puts the check on the homeowner. For plumbing work, check the Responsible Master Plumber's license with the state board.
- What goes in writing?
The Texas Department of Insurance advises written bids with no blank spaces.
- Who talks to my insurer?
You do. A contractor may supply photos and a scope, but the claim is yours.
- Can I see the readings?
Ask for them at the start and at the end.
What not to agree to
Do not agree to waive or absorb your deductible. TDI says that is illegal for a contractor to offer and that you should report it.
Do not sign a contract with blanks. Do not hand over a large deposit before you know what the work includes. TDI's contractor scam page lists these cautions.
After the first visit
Keep a log of each visit: date, who came, readings and what changed. If something does not match what you were told, write it down the same day.
Equipment usually stays for several days, and the contractor returns to check readings. A visit that ends with a plan, a written scope and a clear schedule of readings is a good first visit.
Water is still moving. Call now.
One call connects you with an independent restoration contractor who serves the Kyle area. Then you decide what happens next.